Can I reserve the first-row seats on the bus?

Yes, you can book the seats in the front rows of our bus on all of our Multi-day Tours at an additional cost, but not on our Day Tours. You will see the option at checkout when booking online, or you can contact us directly to add it at the time of booking or later, based on availability. Prices for the front row seats are: First row: $50/person for the full duration of the Multi-day Tour and Second & Third rows: $25/person for the full duration of the Multi-day Tour.

How does the rooming configuration work?

We have several rooming configurations. We currently offer Single, Double, Triple and Quad room fares. You can share a room and/or a bed, which will reduce the cost of your tour, or you can choose to have your own room in some or all of the hotels for an additional cost.

I'm a single traveller, will I be charged a single supplement?

If you choose to have your own room, then you will be charged a supplement. We do allow you to share with other guests that are travelling alone in either a double, triple or quad room on certain tours. Please refer to the tour page to see what packages are offered.

Can you provide me with a list of the hotels we will be staying at?

You can see the cities and general hotel locations on each tour’s individual page. Every tour has slightly different hotels based on availability, season and departure date. If you would like to know the hotels for a specific departure date, please email hello@discovercanadatours.com, and we will provide them to you.

Are there vegetarian or vegan options for meals included on your tours?

Please notify us in advance about your dietary requirements. We will do our best to accommodate but can not guarantee vegan options or special requests.

Depending on the season and destination you are travelling to, your clothing choices will be different. For all our Summer adventures, we suggest you pack light clothing, as the days can get reasonably warm. Be sure to bring your swimsuit, as there are opportunities to take a dip in some of Canada’s most beautiful lakes! There are also hot tubs and hot springs at some of the hotels you will be staying at in both Summer and Winter. Remember to bring along a sweater as well, as temperatures can drop at night. And don’t forget your trusty rain jacket – British Columbia is famous for its rain! In Winter, we suggest that you pack warm clothes for layering. It can get icy and cold in the Rocky Mountains. A good pair of waterproof shoes, an insulated, waterproof jacket and pants are also a good idea. Remember your toque (beanie), scarf and gloves as well. We do rent out snow clothing if you don’t have your own. Sunglasses are helpful to protect your eyes from reflections of the sun off glaciers and water. If you are travelling to see the Northern Lights, it is recommended that you bring arctic clothing with you. It is not unheard of for the temperatures to drop below -40C in the Yukon and Northwest Territories! However, don’t worry if you don’t have anything warm enough, as Arctic clothing rentals are included in our Northern Lights packages. Lastly, remember to bring enough prescription medication for the duration of the trip, along with your passport and credit cards. Sunglasses are helpful to protect your eyes from reflections of the sun off glaciers and water. If you are travelling to see the Northern Lights, it is recommended that you bring arctic clothing with you. It is not unheard of for the temperatures to drop below -40C in the Yukon and Northwest Territories! However, don’t worry if you don’t have anything warm enough, as Arctic clothing rentals are included in our Northern Lights packages. Lastly, remember to bring enough prescription medication for the duration of the trip, along with your passport and credit cards.

What is the most appropriate type of luggage to bring?

Due to space constraints, we currently only allow for one (1) piece of luggage and a small backpack or handbag per guest. You will need something that you can easily manage to maneuver. If you have excess baggage, we offer the storage of additional bags in Vancouver. Contact us for more information.

Can I join a tour late or leave it early?

It is possible to join late or leave early, but due to the nature of our scheduled tours, the price of the tour will remain the same. You will also need to arrange your own transportation.

Is it okay to book a flight departing the same night I return from a tour?

We strongly advise against booking your departing flight on the return day of our tours as unforeseen circumstances can cause delays.

Can you help arrange my travel visas?

We do not currently assist in organizing travel visas. The confirmation email that you receive from us should be enough for the embassy to accept your application. If you have any questions, please email us at hello@discovercanadatours.com, and we can assist further.

Do your tours include international airfare?

None of our tours include international airfare. We do have a travel arm of our company that can assist you with airfares if you like. Please contact our travel consultant specialist, Sepideh Sajjadi, at sepideh@uniglobespecialty.com.

What does the tour package price include?

Tour pricing includes all transportation, accommodation, some activities and meals as indicated. Details can be found in the right column of each specific tour page. There are a number of optional activities available on each tour which we highly recommend booking in advance. Optional activities will be explained in further detail on each tour page.

Will I see the Northern Lights in the tours that include viewings?

Please note that since this is a natural phenomenon, we cannot guarantee that you will see the Northern Lights. We will ensure that your trip remains a bucket list experience, even if you are not fortunate enough to see the Northern Lights, also known as Aurora Borealis!

When is the best time to visit Western Canada?

Western Canada is beautiful any season, with summer being the most popular time. In the Rockies, summertime is the best time to see the lakes, as they are at their most turquoise blue. We also have tours running to Tofino, a quaint beachside town on Vancouver Island. In winter, you will be greeted with snow, lots of it! The Rockies become a winter wonderland playground with ice skating on frozen lakes and visits to some of the world’s most famous winter sports resorts. We also run ski and board tours to all of the top mountains in the area, including Whistler/Blackcomb. Our spring and fall tours have their unique charm. Some Activities we normally offer are closed, but this is remedied by the magical landscapes and colours you will encounter, as well as fewer crowds. In short, there is no wrong time to come to Western Canada; it all depends on what you want to see.

FAQ

Where are the pick-up and return locations of the tours?

Join Us for Our Discover Day Tours at Multiple Locations! We offer Tours from four convenient locations: Canada Place, The Sheraton Wall Centre, Library Square, and Blue Horizon Hotel.

If you’re interested in a single-day adventure with us, you can choose the departure point that works best for you.

Visit the specific tour pages to see corresponding departure times for each pick-up location.

Can you pick me up at my hotel?

Our Discover Day Tours provide convenient pick-up and drop-off services at four locations in Vancouver’s downtown area.

For further details, please refer to our Departure Information page.

Can I add travel insurance to my booking?

To guarantee a safe and secure trip, we highly recommend purchasing adequate travel insurance.

As a full-service travel agency, we can make all the necessary arrangements for your tour packages, flights, hotels, and car rentals.

Our parent company, Uniglobe Specialty Travel, can provide travel insurance to cover all your needs, including Cancel For Any Reason insurance.

For more information, please reach out to our travel consultant specialist, Sepideh Sajjadi, at sepideh@uniglobespecialty.com, or call our office at 604-689-8128.

What languages are your tours guided in?

Please note that all of our tours are conducted exclusively in English.

How many people can join a tour?

Our tours have a limit based on the size of the coach, ranging from 14 to 42 passengers depending on the specific adventure. You can view the maximum number of passengers for each tour on its respective page.

What are the age restrictions on your tours?

Our Discover Day Tours have no age restrictions. However, toddlers aged 0-2 are expected to sit on their guardian’s lap during the tour, as car seats are not provided.

Can I bring a baby on tour?

On our Day Tours, infants and toddlers aged 0-2 can travel for free. However, they must sit on the lap of the paying adult as we do not provide car seats.

Can I bring my pet on tour?

Unfortunately, we do not allow pets on our tours.

What type of ground transportation is used on your tours?

Our guided tours are conducted using coaches that can accommodate 14 to 42 seats.

Are there washrooms on board the buses?

Unfortunately, washroom facilities are not available on our buses. Nonetheless, we make regular stops to allow for washroom breaks.

Is there WiFi on board the coaches?

No WiFi Onboard – Unplug and Enjoy the Adventure! We believe that our guests should take full advantage of the tour by disconnecting from the outside world. Therefore, we do not offer WiFi onboard. However, rest assured that our Tour Guide is always available to assist you in case of an emergency.

Are your buses and tours wheelchair accessible?

We regret to inform you that our buses are currently not wheelchair accessible. However, we can accommodate foldable wheelchairs, but we require you to board the bus independently or with your group. Please note that not all activities included in our tours are wheelchair accessible.

If you’d like more information on which tours are suitable for you, please don’t hesitate to contact us at 1-855-689-8128 or email us at hello@discovercanadatours.com.

Who are my travelling companions?

Our doors are open to all individuals, from adults and families to couples, seniors, and solo travelers of any age or background. We embrace diversity and varied interests.

Where can I store my extra luggage while I am on tour?

We can only accept a small backpack and handbag per person on tour. Baggage storage in secure lockers can be pre-arranged for any extra bags or large suitcases/baggage you may have. The fee is $15 per day.

Please contact us in advance if you do require luggage storage.

Are airport transfers included?

Airport transfers are not covered in your package. However, public transportation is available through TransLink, Metro Vancouver’s transportation network. Alternatively, there are several taxi and car-sharing options like Uber and Lyft that can take you from YVR to downtown Vancouver.

For small groups, our fleet of mini-coaches and vans at vancouverbuscharters.com can be arranged for private transportation.

Can Discover Canada Tours organize flights and hotels before and after my tour?

We are happy to help you with your travel plans beyond our tours. Connect with our travel consultant specialist, Sepideh Sajjadi, at sepideh@uniglobespecialty.com, and she will provide you with a quote based on your budget.

How can Discover Canada Tours offer such competitive pricing?

Our Years of Experience Have Fostered Strong Partnerships with Our Suppliers. We have established robust relationships with all of our suppliers throughout our years of experience. Our partnerships enable us to provide you with the most competitive prices for all our tours and discounted rates on all included activities.

Is tipping included, and if not, how much should I budget?

Important Information About Tipping on Your Tour. Please note that tips are not included in the cost of your tour. It is recommended that you tip your guides based on the level of service they provide during the tour. Our guides appreciate cash tips in either CAD or USD.

What currency are the tours quoted in?

All tours are priced in Canadian Dollars (CAD).

Can I cancel my tour?

To cancel your tour, please contact Discover Canada Tours at 1-855-689-8128 or via email at hello@discovercanadatours.com.

Be sure to review our cancellation policies to determine if you are eligible for a refund within the cancellation deadlines.

Please note that Discover Canada Tours reserves the right to cancel a trip at its discretion. In the event of a cancellation, Discover Canada Tours will refund all monies paid by the passenger, which will be considered a full settlement. It’s important to keep in mind that Discover Canada Tours cannot guarantee any weather conditions or be held responsible for any shutdowns of operations related to the trip, whether due to weather or other reasons.

I've cancelled within the deadline. How long will it take to process my refund?

Upon receiving your request, we will proceed with the internal refund process. Please note that it may take 5-7 business days for the refund to appear in your account after it has been processed.

Why choose Discover Canada Tours?

Fulfilling Your Bucket-List Travel Dreams with Our Expertise. Our specialty lies in delivering the most exceptional sightseeing and travel experiences in Western Canada, which are continuously innovated throughout the year. Our focus on adventurers of all ages is unparalleled, and we strive to provide our guests with unforgettable, authentic travel and sightseeing experiences that offer the best value. We pride ourselves on putting our guests first and making their satisfaction our top priority.

Hong-An Nguyen

00:27 17 Oct 23

What a amazing tour! Spectacular views for days, the Rockies had me awestruck with its beauty. The tour I went on was 4 days Rockies Summer Classic. It was packed with activity. This did not mean it was rushed, we were given plenty of time to enjoy each stop. The hotels were good quality and comfortable.Our guide, Ben, was awesome. He kept us on track, entertained and clearly loved sharing the Rockies with the group. Yee, our driver, was a great driver and efficient with loading and unloading the bags. Thanks, Ben and Yee!!!

Catherine Slater

13:01 25 Sep 23

Went on Rockies Premium tour commencing 18 September. Thoroughly enjoyed it. We stayed at very good hotels, travelled with a nice crowd of fellow travellers 25 in all and saw some amazing sights. Will and Sabio we're very good as driver/guide. Would recommend this trip if you want to see the Rockies.

Matthew Staninger

15:34 22 Sep 23

The bus tour was full of information and was completely the best way to go when doing a day trip in Victoria. René was an incredible guide who was timely, safe, highly informative, and entertaining. If you only have 1 day toward your trip to use for Victoria, I highly recommend this option!Having the ability to take the bus lane saved a lot of time in traffic, and the guide took the back roads through Vancouver Island, showing much more than the highway.

Joanne Pickering

03:14 22 Sep 23

Completely recommend this tour and this tour company. Very professional. When I was in the wrong pickup location, they called to find me to make sure I didn't miss the bus. Our driver Bernie was outstanding. He provided great commentary throughout the day, and interacted well with the guests. He was a real champ handling the situation when the vehicle battery died just before disembarking from the ferry on the way home. Had about 2 1/2 hrs of free time in Victoria, and about 1 1/2 hrs at The Butchart Gardens. I was afraid there would not be enough time at the gardens, but it turned out to be just the right amount of time to see everything, with time to browse the gift shop afterwards. The ride on BC Ferries was also quite enjoyable, and got to take in a beautiful sunset at the end of a long day!

Darryl Thompson

17:32 15 Jul 23

We had an amazing experience touring Victoria Island with Discover Canada Tours. Victoria city is very clean and beautiful, while The Butchard Gardens are truly spectacular.Ian was our bus driver and he was the perfect tour guide. Knowledgeable, funny, and entertaining the whole day long. This tour is well organized and run like clockwork. I highly recommend this tour company to anyone. They know what they're doing and how to make sure everyone has a good time.

Geoffrey Scoates

23:23 19 May 22

Our run group did a trip up Wine Country and I cannot speak more highly about the team that took us. Graham and Joe were fantastic. The trip ran smoothly and took care of all the details.I would definitely go on a trip with them again in the future

Rosana Elizondo

02:52 12 Apr 22

Amazing experience! My guide was Megan, and she was fun and very kind all the trip! 🙂 I recommend it 100%

S W

16:08 31 Mar 22

This was the first trip I have taken but myself.The itinerary was full and busy with lots of interesting things to see and information from Jordan, the guide.The hotels were all very good, clean and staff friendly and helpful.The meals included were both good.I would highly recommend the tour for a fun filled short getaway.

Marvin Bonani

18:43 21 Jun 21

It was a very funny camping adventure. Everyone was kind and in a good mood. We had a great time.

Frequently Asked Questions

Welcome! You can find answers to some of the most commonly asked questions here. If you cannot find the information you're looking for, please do not hesitate to contact us. The Green team is always ready to help you in any way we can.